Supervisor Accomplice Relationships and Metrics/Reporting
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Job Description The Supervisor, Accomplice Relationships and Metrics Reporting will deal with Know-how Accomplice Supply Planning (costing, contracts, and technique), ongoing accomplice relationship monitoring/administration, and is liable for the seize and publication of International Know-how and Funding Operations (GTIO) program/venture metrics and financials together with however not restricted to program and venture well being and efficiency, useful resource progress, venture forecasts, funds traits and many others. Administration and co-ordination of sources to help key deliverables resembling Scorecards, Annual Planning, Dashboards, and many others., to spotlight areas to observe and focus are key parts of the function. Additionally, you will handle and oversee MFS’ strategic world know-how companions engaged to offer versatile and scalable capability to our full-time data know-how workers.
The Know-how Accomplice Administration Companies are offered to completely different areas throughout GTIO (International Improvement, Strategic Investments and Distribution Initiatives, and different teams as wanted). Main focus areas embrace collaborating with key stakeholders and senior administration to ascertain/monitor know-how vendor service degree agreements, monitoring efficiency metrics, situation monitoring/remediation, customer support expectations and related requirements to make sure efficiency aligns with strategic objectives.
- Work with Know-how Operations, Threat and Supply personnel to implement and refine a custom-made IT Vendor oversight governance framework together with the required processes and roles and duties to successfully handle exterior vendor relationships.
- Act as an inner change agent for adopting finest practices in utilizing IT service suppliers. Conduct business analysis on new sourcing mannequin for IT Companies and proceed to strengthen contractual fashions.
- Lead the GTIO annual planning course of and supply Challenge Financials monitoring throughout all GTIO Tasks and Packages. Immediately personal the venture monetary knowledge gathering and reporting course of in partnership with Company Finance. Expectation to accomplice as needed and current data to Senior Management stakeholders.
- Develop key collaborative relationships with inner stakeholders and vendor’s management/account workforce to advertise efficient vendor efficiency, service supply and ongoing relationships. Partnership with Finance and key GIT and GIS stakeholders to know wants whereas delivering and specializing in steady course of enchancment.
- In partnership with stakeholders throughout MFS, outline, develop and report a typical set of Challenge, Program metrics that spotlight traits, challenges, and progress. Monitor provider efficiency by means of customary scorecards/KPIs to make sure IT suppliers are held accountable to high quality, effectivity and price efficient supply of providers. Monitor provider volumes and guaranteeing billing and true-ups are in alignment with agreed phrases. Evolve metrics and experiences as new wants emerge.
- Expectation to supervise and handle sources and related deliverables. Direct administration duties of workers, co-ops, and contractors together with cross-functional sources. Efficient oversight of accomplice sources.
- Function the first level of contact for vendor onboarding, data administration transition and receiving and resolving escalations round points and issues associated to assigned distributors. Combine the IT Vendor oversight governance framework with MFS Vendor administration practices with acceptable SLAs developed or up to date. Proactively plan for operational impacts on vendor and companions with inner enterprise stakeholders and vendor to make sure profitable efficiency administration.
- Work intently with MFS Authorized workforce in reviewing IT Companies contract to verify MFS pursuits are protected. On a necessity foundation, work intently with MFS enterprise and IT groups to outline the scope for RFPs, drive accomplice choice and facilitate the contract course of.
- Primarily based on general MFS IT Technique, work intently with IT leaders and managers and facilitate thought management periods with the companions.
- Bachelor’s diploma with 10+ years of expertise in IT or enterprise administration with 5+ years of expertise in IT vendor/provider administration together with contract administration and negotiations. Expertise in a International Procurement group, Supply/Consulting Group, and/or asset administration business most popular. Grasp’s diploma or equal most popular.
- Expertise with metrics growth, reporting and evaluation required. Expertise with Challenge Administration and Software program Improvement Life-cycle methodologies most popular.
- Possess wonderful oral and written communication and skill to speak and current to senior degree stakeholders (Enterprise and Know-how)
- Confirmed expertise main groups and expertise in managing third social gathering distributors in a world, managed providers surroundings with demonstrated expertise collaborating with exterior and inner companions.
- Sturdy facilitation, coordination and collaboration abilities. Capacity to work throughout a number of teams and geographies to resolve issues, make steady enhancements and keep away from service degree threat. Capacity to work with, affect and create alignment between groups (IT and off-shore and near- shore suppliers).
- Excessive diploma of proficiency with key instruments resembling PowerPoint and Excel to facilitate superior analytics.
- Expertise in ITIL service administration processes, Six Sigma or different course of enchancment methodology abilities most popular. Demonstrated proficiency in monetary or knowledge evaluation a powerful plus.
- Sturdy analytical abilities required. Confirmed expertise working with giant volumes of information (particularly monetary knowledge) to interpret and report outcomes; confirmed expertise representing knowledge outcomes by way of visible options that resonate throughout audiences. Common understanding of primary accounting
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